Débbo Africa, telehealth
From manual coordination to connected healthcare
Débbo Africa connects women with GPs and specialists. We replaced a service that ran on phone calls, paper and spreadsheets with one connected product, so a client can go from not knowing who to see to a confirmed consultation without anyone chasing a message.
- What we delivered
- Patient mobile app, doctor portal, admin portal
- Who it serves
- Women seeking care, the doctors who treat them and the team running the service
- Status
- Launched, with AI-assisted symptom triage live
Book a specialist doctor
Check your health symptoms
Dr Emily Carter
Dermatologist
12 February 9:30 - 10:00
The challenge
Enquiries arrived through social media and phone calls, and a person moved each one along by hand: following up, collecting details, finding a doctor who was free, confirming a time.
Clients often did not know which kind of doctor to ask for, and availability lived in people’s heads and chat threads. The service could only move as fast as the people relaying messages.
- products launched together: patient app, doctor portal and admin portal
- 3
- Débbo Africa named among Nigeria’s top five telehealth services
- Top 5
- of the NBPA Startup Accelerator programme in Morocco
- Winner
Ask once, then get out of the way
The patient app
Onboarding builds the health profile doctors need, one question per screen, with progress always visible. After that the home screen asks a single question: what are you doing today?
Four answers cover the main reasons clients used to contact the team.
Do you have any allergy?
Step 4 of 5
What is your sleep level?
6 hours
6 - 8 hours
8 hours
6-8 hours
I sleep regularly
Step 4 of 5
What is your sleep level?
6 hours
6 - 8 hours
8 hours
6-8 hours
I sleep regularly
A confirmed time, without the chasing
Booking
Availability is grouped into morning, afternoon and night so choosing a time is quick. The doctor, date and time are confirmed before payment.
The service continues after the consultation: video calls, lab tests and radiology, medical records and prescriptions.
Dr Emily Carter
Dermatologist
Appointment
booked
12 February, 9:30 - 10:00
Dr Emily Carter
Dermatologist
12 February 2026
9:30 - 10:00 (GMT+1)
Step 1
Book an appointment
Step 2
Join virtual meeting
Step 3
Get doctor consultation
Dr Emily Carter
Dermatologist
Choose date
Dr Déb finds the right specialist
AI-assisted triage
Some clients could not describe their symptoms or name the right specialist, and that is where enquiries used to stall. Dr Déb asks about symptoms one question at a time, shows how many questions remain, then suggests a GP or specialist and explains why.
A plain statement directly above the booking button says Dr Déb gives general health information, not a diagnosis. Clients read the boundary at the point they act.
Remaining follow-up questions: 3
How long have you had this skin irritation?
Dermatologist.
A dermatologist is a medical doctor who specialises in the diagnosis and treatment of skin, hair and nails.
Dr Déb provides general health information and is not a medical diagnosis. Always seek medical advice from a qualified healthcare professional.
Remaining follow-up
questions:
3
Dermatologist.
A dermatologist is a medical doctor who specialises in the diagnosis and treatment of skin, hair and nails.
Reasoning
Severe irritation on the hand for one to three days, with redness and itching.
Dr Déb provides general health information and is not a medical diagnosis. Always seek medical advice from a qualified healthcare professional.
Availability owned by the doctors
Doctor and admin portals
The client experience only holds if doctors keep their availability current. Doctors set weekly hours per day, session length and time zone, and copy a time template across days.
The internal team manages admin users and roles from one portal, with permissions visible in context and an audit log, so the right person can change the right thing.
Hello, Dr Sandra
Dermatologist
Menu
Overview / Appointments
Sarah Amodu, virtual consultation
Follow up appointment
Check if you recommend a follow-up appointment
Choose date
Choose time
One language for three products
The design system
Brand tokens, a type scale and a shared component library sit under every surface. The handover gave eight engineers and the stakeholders what they needed to build a consistent, accessible experience across all three products.
Aa
Heading 1 / Bold
32 / 55
Step 1
Book an appointment
Step 2
Join virtual meeting
Step 3
Get doctor consultation
Option row
What is the main symptom that is bothering you?
Heading 2 / Regular
34 / 46
Appointment booked
What are you doing today?
Aa
Step 1 of 5
What is your sleep level?
What is the main symptom that is bothering you?
The outcome
The patient app, doctor portal and admin portal launched together. Débbo Africa has been named among Nigeria’s top five telehealth services and won the NBPA Startup Accelerator programme in Morocco.
The team behind the service reports better visibility of what is happening across it, simpler navigation for clients from first open to booked, and less manual coordination.
Have a product that needs to perform?
Tell us where the business needs to get to. We will show you how we would get it there.