The Space, flexible workspace
A premium workspace, run from one connected product
The Space is a private workspace for executives and businesses in Abuja. We took it from a pricing document to a launched product: one member app for booking, access, concierge, mail and café ordering, and the staff tools that deliver each of those services.
- What we delivered
- Member app, front desk app, concierge app, mail locker app
- Who it serves
- Senior executives, founders, consultants and their teams
- Status
- Launched on iOS and Android
Private Pods
₦20,000/hr
1 person2/10 left
The challenge
The Space serves leaders who need a polished setting for board meetings, private conversations and focused work, without committing to a long-term lease. The owner had a document describing the offering and its pricing, and no product brief.
A conversation with a senior executive, the kind of customer The Space wanted, made the job clear. Reserving a room was not enough. The product had to build trust before arrival and make every stay easier once inside.
- services in one member app: booking, access, concierge, mail and café
- 5
- staff apps, so the team can deliver what the member app promises
- 3
- launched on both platforms
- iOS + Android
Time slots before subscriptions
Booking
The first direction was subscription-first. We recommended starting with time-slot booking, and using curated offers to existing clients as a gentler route to longer commitments.
The owner agreed. The first release has one clear action: find a space and book an available slot, at the prices the business actually sells.
Available slots
Private Pod 9, Mon 2 Feb
₦80,000
4 hours selected
Executive Offices
₦1,800,000/month
1-5 persons1/3 left
Payment successful
Private Pod 9, four hours
10:00
Mon 2 Feb
Invite members
You can add up to 7 members
One scan at the front desk
Member access
A customer can invite several people to a boardroom or shared space, so the front desk needs to know who belongs to which booking. Each member gets a unique QR code, and staff scan it in the front desk app to check them in.
Access works for invited members, not only the person who paid, and arrival takes one scan.
THE SPACE THE SPACE
THE SPACE THE SPACE
THE SPACE THE SPACE
THE SPACE THE SPACE
THE SPACE THE SPACE
Member ID
TS-PIN-2024-0087
Tunde Bello
Pinnacle member
How to use
- 1Present this QR code at the reception desk
- 2Scan at the access control terminal
- 3Access granted based on your membership tier
Help once the member is inside
Concierge, mail and café
Members pick a category such as printing, guest access, scanning or technical support, describe what they need and submit. Concierge staff receive the request in their own app, and the member follows a status timeline through to completion.
Post is registered against the member and held in a numbered locker. The café sits in the same app, with a catalogue, a cart, pickup or delivery by the concierge team, and order status after purchase.
Print 15 copies of the board deck, double-sided, in colour, for the 3pm meeting.
ID: CR-2024-001
Request submitted
Your request has reached the desk.
2 hours ago
Assigned to concierge
A concierge has picked it up.
20 minutes ago
Completed
Your copies are ready at reception.
In progress
Your locker number
P-087
Collect between 8am and 8pm
Cappuccino
Classic cappuccino with steamed milk
₦900₦1,200Save 25%
One system, light and dark
Design system
Each promise in the member app is kept by someone on site, so each has a staff tool behind it: a front desk app, a concierge app and a mail locker app.
The whole product sits on one design system built with variables, in light and dark. The interface stays black and white, and orange is kept for selection and status.
Aa
Geist
400, 600
Privacy and prestige in every detail
TS-PIN-2024-0087P-087
CR-2024-001#65745
₦20,000/hrIBM Plex Mono
The outcome
The member app and the workflows for access, concierge, mail handling and café ordering are live on iOS and Android. The Space now runs its premium service from one product instead of a list of offerings.
With the product in members’ hands, the next step is measurement: booking completion, successful check-ins, concierge time to completion and café orders.
Have a product that needs to perform?
Tell us where the business needs to get to. We will show you how we would get it there.